DWSD Customer Service Phone Number 313-267-8000.  
    DWSD 24-hour Emergency Service Phone Number 313-267-7401


DWSD.ORG, the official website of the Detroit Water and Sewerage Department.
DWSD Customer Information

Below, DWSD provides general information regarding water related issues, the services we provide, how water and sewer rates are calculated and the coverage of our service area.

Speaker's Bureau and Tours

We’d like to visit your community and talk about the services that we bring to your home or business every day. If you know of a community or neighborhood group that would like a speaker from the Water and Sewerage Department, or if you would like to learn more about our school education programs or tours, please contact us at public.affairs@dwsd.org or call (313) 964-9576.

Public tours of our Water Works Park Treatment Plant and Wastewater Treatment Plant have resumed on a limited basis. The Department will give tours for school groups and professional organizations from March through May, and in September and October, between 10:00 a.m. and 2:00 p.m., Monday through Friday. Tours are available for students in sixth grade and up. Please plan to allow 45 minutes for your visit; on-site parking is available. For tour guidelines, click here.

  History in the Making: Creating A Water Authority for the Region

  RF Exposures Response to Customers

  Collection Rules and Procedures

  Water Quality Report

  DWSD Fees and Charges

  Public Health Considerations for Installation/Repair Mains

  Snoop-A-Saurus: an Educational Activity Book

  Guide to Non Toxic Cleaners

  Fat, Oil and Grease Prevention brochure for businesses

  Fat, Oil and Grease Prevention brochure for residents

  Fat, Oil and Grease Prevention wall poster

  Frequently Asked Questions (FAQ) About Real Estate Closing Bills

  Frequently Asked Questions (FAQ) About Tax Roll

  Frequently Asked Questions (FAQ) About Water and Sewer Rates

  Pharmaceuticals and Personal Care Products

  Water Facts Brochure

  Water Emergency Facts

  Water Access Volunteer Effort (WAVE) Fund Information

  Wet Weather Pollution Information (2.5 MB PDF)

  A New Regional Paradigm - Working Together to Manage Water Rates

Local Service Area and Geographical Characteristics

  Water Supply Map

  Sewer System Map

  Communities Served in Each County

  Master Specifications

  Wholesale Customers Rate Season Schedule

DWSD Pumpage Data

  Daily Pumpage Data (Current Month-To-Date)

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2015 Pumpage Data   

2014 Pumpage Data   


  Southeast Michigan Consortium for Water Quality - Water and Sewer Rate Reports

  Rates and Related Information

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