DWSD Customer Service Phone Number 313-267-8000.  
    DWSD 24-hour Emergency Service Phone Number 313-267-7401


DWSD.ORG, the official website of the Detroit Water and Sewerage Department.
DWSD Customer Service DWSD Customer Survey

At the Detroit Water and Sewerage Department, our water product and services are second to none. Detroit water has won acclaim for its quality and taste. Detroiters should be proud that their tap water is among the very best in North America.

You, the DWSD customer, are our first priority. Customers with questions can use our convenient Call Center, now with more representatives to help, or visit one of three Customer Care Centers in the city. All centers are available to help with billing and account inquiries, water shutoffs and reactivations, meter reading inquiries and service-related investigations, or feel free to call Customer Care with any questions.

DWSD Customer Service Centers 

Downtown Customer Care Center - Water Board Building
735 Randolph Street Detroit, MI 48226 MAP
Monday-Friday, 8 a.m.-5 p.m.
Saturday, 8 a.m.-3 p.m.

Eastside Customer Care Center
13303 E. McNichols Rd Detroit, MI 48205 MAP
Monday-Friday, 8 a.m.-5 p.m.

Westside Customer Care Center
15600 Grand River Ave Detroit, MI 48227 MAP
Monday-Friday, 8 a.m.-5 p.m.

Customer Call Center
(313) 267-8000
Monday through Friday 8:00am - 5:00pm
Automated, self service after 5 p.m.

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Billing Address  
Send Payments To:
Board of Water Commissioners
City of Detroit
P.O. Box 32711
Detroit, MI 48232-0711

Make checks or money orders payable to the Board of Water Commissioners. Do you have billing questions? If you live in Detroit, please call Customer Care for answers to your billing questions, (313) 267-8000.

Planning to be away for awhile?

If you are planning to be out of town for a long period of time, please contact DWSD at (313) 267-8000, and give your name, current address, phone number, and account number. Then, be sure to leave a forwarding address and specify the period that you will be out of town. That will help DWSD and the U.S. Postal Service forward your bills to the correct address and help avoid any unnecessary water service shutoffs and fees. Currently, DWSD will shut off water service if the account is 45 days past due.

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Past due Accounts and Shutoffs

Don't wait until your service has been disconnected for nonpayment. If you receive a final notice, call the Detroit Water and Sewerage Department (DWSD) immediately at (313) 267-8000 to discuss payment options available for those customers who are having problems paying their water and sewer bills.

Budget plans are also available to customers who prefer consistent monthly payments.

Customers are responsible for paying bills on time and in full. As part of DWSD's continuing efforts to keep rates low, customers who fail to keep their accounts current will be issued a final notice to pay the past-due bill. Shut-off procedures begin if payment has not been received by the due date stated in the Final Notice. If service is terminated, full payment of the past due balance is required and a deposit may also be required.

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Water and sewerage emergencies

For water and sewer emergencies - such as low pressure, no water, flooded basements, major leaks in the street, our personnel are available 24 hours, every day, to take your calls.

Call (313) 267-7401 RIGHT AWAY if you have an emergency!

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Water Main Breaks

Cold Detroit winters and spring thaws can lead to breaks in the pipes that carry water to our customers. DWSD has an aggressive leak detection program, but you can help too. Millions of gallons of precious drinking water resources can be lost in a short time, so fast detection is critical. If you suspect a leak in your neighborhood, please call us at (313) 267-7401.

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Landlord-Tenant Agreement

A Landlord-Tenant Agreement (LTA) is a contract that transfers the responsibility of the DWSD water and sewer bill payment from the landlord to the tenant.

Click here for Frequently Asked Questions about the Landlord-Tenant Agreement.

Click here for details about the Landlord-Tenant Agreement.

Click here for a copy of the Landlord-Tenant Agreement (Affidavit of Lessee Responsibility).

Click here for the Direct Payment By Tenant Agreement.

Click here for Tenant Vacating Premises document.

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On any given day, you may see crews around the city working to replace older water mains with new, more reliable equipment. Or, they may be installing new system facilities to meet growing service demands. In either case, DWSD employees make every effort to limit the impact and duration of construction.

And when construction is done, we are committed to restoring sites to their original condition. Our aim is to minimize inconvenience to you, however, seasonal conditions may preclude restoration during certain months. If you have questions about ongoing construction or restoration, please call:

Lawn and Concrete Issues: (313) 267-6245

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New or changed service may require a permit from DWSD. For questions on permits or demolition clearances, please call (313) 267-8006. To change, install or repair a meter, call Customer Care at (313) 267-8000.

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Real Estate

If a meter reading is needed for purchase or sale of real estate, please call (313) 267-8000 or send an email to closings@dwsd.org.

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Property Damage Claims

Contact the Detroit Water and Sewerage Department (DWSD) immediately at (313) 267-7401 upon discovery of an overflow or backup of a sewer. Click on the links below for a claim form and cover letter. You will need to fill out this form because state law requires that you file a written claim with DWSD within 45 days after the overflow or backup was discovered.

DWSD Property Damage Claim Form (Download this form, fill it out on your computer, then print and mail to DWSD)

DWSD Property Damage Claim Form Cover Letter

The claim form must include the following information: claimant’s name, address and phone number; the address of the affected property; the date the property damage or physical injury was discovered; and a brief description of the claim.

The form should be mailed to:
Detroit Water and Sewerage Department
6425 Huber
Detroit, Michigan 48211
ATTN: Claims Division

Failure to provide the required document will bar your claim.

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Water Quality Information

We are proud of the high quality and great taste of Detroit drinking water, and we want you to be proud and confident too. For detailed information about your drinking water quality, hardness, fluoridation and more, call our Water Quality Division at (313) 267-8000.

For issues related to taste, odor or discolored water, call our Water Supply Operations at (313) 267-8000.

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Wholesale Customers

If you live outside the city, you receive the same great tasting water from the Detroit Water and Sewerage Department, but your municipality is responsible for your billing. Please call your local municipality or water utility for billing details.

Wholesale customers may be interested in the following DWSD.ORG web links:

Rate Schedule

Wholesale Customer Rate Season Schedule

DWSD Customer Outreach

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