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Press Release 2014 08 25
August 25, 2014
Gregory Eno (313) 573-0775
Curtrise Garner (313) 701-2147

Cobo Water Fair Helps More Than 1,300 Residents Avoid Shut-off

  Moratorium ends today, but assistance is still available

More than 1,300 city residents took advantage of the opportunity to get caught up on their water bill by attending the city of Detroit Water Fair at Cobo Hall on Saturday, August 23rd. The Fair was presented by Council President Brenda Jones, Mayor Mike Duggan and the Detroit Water and Sewerage Department (DWSD) for customers to enter into payment arrangements prior to today’s end of the residential water shut off moratorium.

At the Fair, 1,140 customers enrolled into the new 10/30/50 payment plan agreement (PPA), while others who were able chose to pay off their bills. As of today, more than 25,000 customers are enrolled in a water payment plan, up from 17,000 a month ago when the moratorium first began.

“The goal of the shut-off moratorium was always to give as many city residents as possible a chance to get current with their water bill,” Mayor Duggan said. “The Water Fair at Cobo was a positive step in that direction.”

While the moratorium on residential water shut offs ends today (August 25th), customers can still enter into payment plans or apply for financial aid, said DWSD Director Sue McCormick.

“Help is still available for anyone who is still at risk of having their water service shut off,” McCormick said. “Customers can still come into any one of our service centers to enter into a payment plan. It is important that people act quickly, however, because we will resume shut offs on Tuesday.”

McCormick also said that the extended customer service hours at its three locations and its call center will continue. Payment locations are open from 8 AM until 6 PM Monday-Friday and 8 Am until 3 PM on Saturday. The call center is open from 8 AM until 7 PM during the week and from 8 AM until 3 PM on Saturdays.

The 10/30/50 Plan, requires a down payment of as little as 10 percent of the past due balance, with the remaining balance spread into 24 monthly payments. A missed payment means the customer can re-enroll with a 30 percent down payment of the outstanding balance, and a second missed payment requires 50 percent down.

Detroit Water Fund provides assistance

At the Fair, DWSD staff qualified 150 customers for assistance from the Detroit Water Fund, which has about $2 million available to help qualified residents pay their water bill. Another 75 customers were provided applications for the program, which is being run by United Way of Southeastern Michigan. Anyone wishing to find out if they are eligible for Water Fund assistance can visit any one of the DWSD customer service centers.

DWSD says that as long as a resident’s water hasn’t been shut off, PPAs can be made to take an account out of shut-off status. PPAs can be made at one of three locations in the city: 735 Randolph (Downtown, at Bates); 13303 E. McNichols (Eastside, 1.5 blocks west of Gratiot); and 15600 Grand River (Westside, one block west of Greenfield).

Even after the moratorium expires, PPAs can be made and assistance can be applied for through the Detroit Water Fund. Water that has been shut off will be turned back on once a PPA has been made.

Cobo Water Fair By the Numbers

 Total Number of Customers Serviced at COBO Fair 1340

 Total Amount Collected at COBO Fair $52,388.23 (467 payments)

 Total number of Payment Agreements created at COBO Fair 1,140

 Total Number of Accounts with Active Installments 25,880

 Total Account Balance for Active Installments $18,280,966.01

 Total number of people pre-qualified for Water Fund assistance: 150

   • 75 more were not processed but were provided applications

DWSD supplies high-quality drinking water to Detroit and 127 other communities in southeast Michigan. The Department provides wastewater services to Detroit and 76 other southeast Michigan communities.