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DWSD.ORG, the official website of the Detroit Water and Sewerage Department.
DWSD Optimization Project


DWSD has been engaged in a peer review of its operations, capital program development and implementation, and administrative functions since August 2014. The goal was to identify ways to achieve efficiency savings, improve customer service and provide an opportunity for DWSD to receive recommendations and ideas for improvements throughout the department. The peer review would complement our ongoing optimization program, addressing the question, "What can DWSD do to improve even further and faster?"

The outcome is an in-depth review that provides further validation of DWSD's overall strategic direction, points out the many policy choices facing utility operators, and gives insightful considerations to assist DWSD in making these choices.

The final report from the peer review is posted here. Please read to learn more about the results.


Date

Project Documentation

April 14, 2015

      DWSD Status and Response To Veolia Peer Review

January 8, 2015

      Peer Review Report

      Transition Plan Retail Services for the City of Detroit

      DWSD Management Response To Veolia Peer Review