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 Volume 5: Customer Service and Technical Support Program

Supporting Technical Memoranda

 Performance Benchmarking

 Financial Planning

 Human Resources Plan

 GIS and Data Management Process

 Greater Detroit Regional Sewer System Model Setup and Analyses

 Data Update and Model Display Tools

 Energy Management

 Stakeholder and Public Involvement Program

 Potential Mosquito Reduction Activities for DWSD Sewerage Facilities

Executive Summary Report

Volume 1: Planning Criteria

Volume 2: Critical Facilities and Flow Management

Volume 3: Wasterwater Service Alternatives

Volume 4: Capital Improvement Program

Volume 5: Customer Service and Technical Support Program

Volume 6: Evaluation and Regional SSO Controls

Volume 7: Implementation

Volume 8: Table of Contents and Glossary

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